Electricity, Banking, Aviation top 2021 Consumer Complaint Chart – FCCPC

The Federal Competition and Consumer Protection Commission, FCCPC, has said that electricity has again topped its 2021 consumer related complaints chart just like in 2020 stating that its joint committee tackling violation of consumer rights in the money lending industry will shut down illegal businesses at the commencement of its enforcement.

Chief executive officer of the Commission, Babatunde Irukera, said banking related complaints were second on the chart.

He explained that aviation and telecommunication related complaints followed the chart, adding that the commission received and completed the processes of no fewer than 32,000 consumer related complaints in 2021, adding that 80 per cent of complaints were resolved.

He added that the joint committee tackling violation of consumer rights in the money lending industry will shut down illegal businesses at the commencement of its enforcement.

The joint committee is made up of representatives from FCCPC, the Central Bank of Nigeria, CBN, and the Economic and Financial Crimes Commission, EFCC.

Other agencies involved in the committee are the National Information Technology Development Agency, NITDA, and the National Human Rights Commission, NHRC.

Irukera said that committee would also be writing interim regulations which money lending companies must comply with.

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