‘We may not guarantee regular services over rising insecurity in Nigeria’, says MTN

The services of mobile network provider MTN in Nigeria could be disrupted as a result of rising insecurity in different parts of the country, the local unit of South Africa’s telecoms group said yesterday.

According to a Reuters report, MTN wrote in a message to its customers: “Sadly, we must inform you that with the rising insecurity in different parts of Nigeria, service delivery to your organisation may be impacted in the coming days.

“This means that in some cases, our technical support team may not be able to get to your site and achieve optimum turnaround time in fault management as quickly as possible”.

Nigeria is currently facing increased insecurity across the country — ranging from mass abductions at schools, kidnappings for ransom, armed conflict between herdsmen and farmers, armed robberies and various insurgencies — a drag on growth and job creation.

MTN runs Nigeria’s largest mobile phone network, which generates around a third of the company’s revenue and the country is its most lucrative market out of the 22 countries the company operates in across Africa, Asia and the Middle East.

MTN Nigeria is the first company to acknowledge a possible disruption to its services due to insecurity in the nation.

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